Frequently asked questions

Will I be notified when my shipment is delivered?

Yes, you will receive a notification once your shipment has been delivered. You will also receive updates on key milestones throughout the shipping process.

How can I track my shipment?

To track your shipment, simply enter your tracking number or airway bill number on our website’s tracking page. You’ll receive real-time updates on the status, location, and estimated delivery of your cargo.

How do I track my shipment during customs processing?

We offer real-time tracking of your shipment through our online system, so you can stay updated on the status of your goods as they move through customs and toward final delivery.

What are the advantages of using sea freight?

Sea freight is the most cost-effective option for large, bulky shipments. It allows for the transport of goods in large quantities, making it the preferred method for businesses looking to move a lot of goods at once while keeping shipping costs down.

What are the advantages of using air freight?

Air freight offers numerous benefits, including faster delivery times, high reliability, and better security for valuable or sensitive goods. It is ideal for urgent shipments that need to reach their destination quickly.

What is the difference between FCL (Full Container Load) and LCL (Less than Container Load) in sea freight?

FCL refers to when a single shipment occupies an entire container, while LCL means your goods share container space with other shipments. FCL is more cost-efficient for large shipments, while LCL is ideal for smaller, less-than-full loads. Fasqual Cargo offers both options, depending on the size and volume of your shipment.

Can Fasqual Cargo help with customs clearance for air and sea freight shipments?

Absolutely! Fasqual Cargo handles customs clearance for both air and sea freight shipments. Our customs brokerage team ensures all required documentation is in order, duties, and taxes are paid, and your goods clear customs without delays. We ensure compliance with local and international regulations to streamline the process.

Can I track my sea freight shipment during transit?

Yes, Fasqual Cargo offers real-time tracking for sea freight shipments. We provide regular updates on your shipment’s status, including its location, estimated arrival time, and any potential delays. You can monitor your shipment's progress from departure to arrival for complete peace of mind.

What happens if my shipment is delayed?

Delays can occur due to various reasons, including weather conditions, customs processing, or logistical issues. Fasqual Cargo monitors shipments closely and keeps you informed of any delays. We work proactively to resolve any issues and minimize the impact on your delivery.

Can Fasqual Cargo help with all types of goods?

Yes, we handle a wide range of goods, including perishable items, machinery, consumer goods, and more. Our experienced team ensures compliance with regulations for any type of shipment.

What documents are required for customs clearance?

Common documents include the commercial invoice, packing list, bill of lading, certificate of origin, and any specific certificates depending on the goods being imported. Our team guides you through the required paperwork.

Why do I need a customs broker?

A customs broker is essential for ensuring that your shipments comply with all regulations, helping you avoid delays, fines, and other complications. They handle the complex paperwork, submit necessary filings, and ensure your goods are cleared quickly and efficiently.

What is customs brokerage?

Customs brokerage is the service of managing the process of clearing goods through customs on behalf of importers and exporters. It involves ensuring that shipments meet all regulatory requirements and managing the necessary documentation, duties, and taxes for international shipments.

How can I get a quote for your services?

You can request a quote by filling out our online form, contacting us via email, or calling our customer service team directly. We’ll provide you with a detailed quote based on your specific requirements.

How can I contact customer support?

You can reach our customer support team via email at hello@example.com , by phone at (060) 444 434 444 , or through the contact form on our website.

What factors affect the pricing of your services?

Pricing is influenced by several factors including the type of service, volume, distance, and specific requirements. For customized pricing, please contact us for a detailed quote

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. For specific details on accepted methods, please refer to our payment options page.

How do you protect my personal data?

We employ advanced security measures including encryption, secure servers, and regular security audits to protect your personal data. Your privacy and data security are our top priorities.

How is my payment information secured?

Payment information is secured through encryption and secure payment gateways. We adhere to industry standards to ensure that your payment details are protected during transactions.

How do I get in touch with customer support?

You can reach our customer support team by phone, email, or through our online chat feature on our website. We’re available during business hours to assist you with any inquiries.

How can I provide feedback on your services?

We value your feedback and encourage you to share your thoughts through our online feedback form, email, or by speaking directly with our customer support team. Your input helps us improve our services.

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